Professional care for your NVG devices.
Are you having trouble with your device? Do you need to have your NVG checked? We have a seasoned technician with top-quality equipment who knows how to assemble, diagnose, or repair any NVG. We are not just retailers; we are NGS.
Contact us first
Reach out to us via email, phone, or WhatsApp. We try to gather as much information about the issue as possible during this remote consultation. If the problem is clear right away, we will make a price quote immediately.
Diagnostics
If we cannot identify the issue remotely, send the device to our Topoľčany Showroom. We will perform a complete diagnostic for 100€. We will then contact you with the results and a final price quote for the repair.
Repair & bonus
If you accept the price quote, the 100€ diagnostic fee is waived (free). The device undergoes full cleaning and nitrogen purging. The replacement of all O-rings and seals is completely free as a gift from NGS.
Testing & protocol
Before shipping, we rigorously test the device and verify the repair. We issue a service protocol. If your device was bought from NGS, the records are also written directly into your NGS Service Book.
Note on Purging: Devices that are not regularly purged cannot be considered 100% reliable. That is why every device purchased from NGS automatically includes 1 purging for free!
Basic maintenance like cleaning and purging + basic repairs will not ruin your wallet. We take up to 100€ per real service hour + our lowest price for materials. We are here to help, not to scam you.
Warranty and complaints
Legal guarantee
As a consumer, you are protected by the legal guarantee of conformity for 24 months from delivery. It covers the whole device, including the image intensifier tube. If a defect appears within this period, it is presumed to have existed at delivery. These rights cannot be limited and are free of charge.
NGS guarantee
In addition to your legal rights, NGS gives its own voluntary guarantee: 24 months on the device and 12 months on the image intensifier tube. It does not replace or limit your legal guarantee rights in any way. For business customers, these terms apply contractually.
How to make a claim
Contact us at info@nightgearsolutions.eu as soon as you notice a defect. Send your order number, a short description and, if possible, photos or a video. We confirm your claim and settle it within 30 days – by repair, replacement, price reduction or refund, as the law provides.
What is not a defect
Damage caused by exposure to strong light, mechanical damage, opening or modification by an unauthorised person, use contrary to the user manual, and normal tube wear within the values of its datasheet.
The full procedure is described in our complaints and return policy. Every NGS device is tested before shipping and its tube datasheet and serial numbers are recorded, so your claim can be handled quickly.
Our night vision lab in action
Questions? Talk directly to our technician.
No call centre, no scripts – you speak with the people who build, test and service the devices. We usually reply within one business day.
